After you place an order, we confirm details and begin production. Production time depends on product and customization. (If you need expedited processing, contact us before ordering.)
2. Shipping Methods & Costs
We offer standard and expedited shipping options at checkout. Shipping costs depend on destination, service level, and package weight.
International shipping options may be available; duties and taxes for international shipments are the responsibility of the recipient unless stated otherwise.
3. Tracking
Once shipped, you will receive a tracking number and email notification so you can monitor delivery.
4. Delivery Times & Delays
Delivery time depends on your location and selected shipping method. Delays can occur due to carrier issues, customs, or unforeseen events. We are not responsible for carrier delays but will assist in resolving issues.
5. Lost or Damaged Shipments
If a package is lost or damaged in transit, contact our support team with order and tracking details. We will help file a claim with the carrier and arrange replacement or refund where appropriate.
6. Address Changes
Please confirm shipping address at checkout. Requests to change the address after an order is placed may not be possible once production or shipment begins.
7. Signature Requirements
Some shipments may require a signature on delivery. If you are not available to sign, the carrier will follow their delivery policy (attempts, hold for pickup, etc.).
